SHIPPING

Otra vez  delivers in 97 countries around the world.

In order to ensure you a hassle-free shopping experience, for selected countries, we are now including the customs duties in the final prices without any price change. No more unexpected charges upon delivery, only delight and ease at your doorstep!

Click here to see related refund policy.

During sales period, deliveries may take 2 or 3 business days longer than usual.

1. SHIPPING METHODS AND COSTS

To offer you the best service and ensure fast worldwide deliveries we ship with DHL for international shippings.
Shipping rates vary based upon shipment type, destination (please see table below) and your rate will be automatically calculated at checkout.

Estimated delivery times are to be used only as a reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes.

International Deliveries may take up to 9 busieness days from the day after the order.

2. FREE SHIPPING

ITALY > orders higher than € 300,00

ZONE 1 - 2 - 3 - 4 -5 - 6 > orders higher than € 500,00

ZONE 7 - 8 - 9 - 10 > orders higher than € 800,00

RETURNS POLICY

Otra vez  (the "Vendor") aims to guarantee your full satisfaction. If for any reason you are not satisfied with your order, you may exercise your right to return purchased products within 15 working days from the date on which you received them from www.otravezcollection@gmali.com

1. HOW TO RETURN AN ITEM

You can return an item up to fifteen (15) days from the date you receive the products by filling out the form you will find in shipping and writing an email to otravezcollection@gmail.com with object " return ". You will then be helped for your return. 

We will confirm receipt of your request by email.

The products to be returned must be picked up by the courier within fifteen (15) working days of the date when you informed the Vendor of your decision to return them. The products can be returned by sending the parcel with the courier indicated by the Vendor, or through another courier . 

2. TERMS AND CONDITIONS OF RETURN

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

• A.  The product must not be tailor-made on different sizes in respect to the original model size. In this case there is the possibility of changing size or changing product for the same or similar cost of the product you want to change.
   
• B. The products should not have been used, worn, washed or damaged.
   
• C. The identification tag must still be attached to the products with the disposable seal. All products sold by the Vendor include an identification tag with a disposable seal, which is an integral part of the item. Please try the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.
   
• D. The products must be returned in their original packaging, complete with any accessories sent together with the item (e.g. dust bags).
   
• E. Returned products must be sent from the country that you submitted the order from.
   
• F. The returned items must be picked up by the courier within fifteen (15) days from the date when you submitted the return authorization form.
   
• G. The item must not be buyed during salses perod. In this case it can be changed with an other article .

• H.The return authorization form must be correctly filled in and sent to the Vendor within fifteen (15) days from the date of receiving the product.

   

   

If you have met all the conditions requested, the Vendor will refund you the price of the products purchased. You will be notified if the returned products cannot be accepted due to failure to comply with the conditions set out above. In this case, you may choose to have the products returned to you at your own expense. If you refuse this delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.

 

The possibility to withdraw the items is excluded in the following cases:

- if the product has been customized or made to measure "on request" by the client

- in the sales period.

- if the productt is "limited edition" (an article change or a change of size can be made within seven working days).

3. REFUND TIMES AND PROCEDURES

After the Vendor has received the returned products and checked that all the requirements have been met, you will receive an email confirming acceptance. Whatever the form of payment you used (credit/debit card or cash on delivery), the refund procedure will start as soon as possible, at least within fourteen (14) days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions. The refund will considere the cost of the products not the chipping costs. The shipping costs at the moment of the order and at the moment of the return will be charged to the consumer. 
 

The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:

• A. purchase by credit/debit card: refund time will depend on the Credit Card company’s policies. Remember that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;
   
• B. cash on delivery (if available): you will be refunded the amount you paid for the products returned to the current account you indicate; the time needed for refunding, therefore, depends on the correctness of the information you provide; normally refunds take place within fourteen (14) days. Please remember that you will need to have a bank account in order to receive a refund for an order paid in cash on delivery.
   
• C. purchase via PayPal (if available): the amount will be refunded to your PayPal account and will appear immediately. Repayment to the credit card you use with your PayPal account depends on the credit card issuer.