Experience

We are at your service!
LIVE AN ONLINE EXPERIENCE

Our whole world is available to offer you an exclusive and personalized service: from customer service to the tailoring workshop.
Live a special shopping experience here on our site.

Through these devices

Get in touch with us

THE WORLD OF
OTRA VEZ ON-LINE

ONLY HERE

The original, the only real Otra vez product you can only have here. You will not find us in the shops, but here, in our exclusive online world that smells of love and care.

HOW TO

Our Brand proposes
two main annual collections, corresponding to the F / W and P / E seasons. Not only! Capsule collections, special collaborations and much more: precious clothes, jewels, inevitable accessories, too
for your home.

UNIQUENESS AND ORIGINALITY

Not a simple e-commerce, but a tailoring laboratory, a unique reality of its kind, where everything is thought out here, made by expert hands and lovers of beauty.
Precious fabrics, designed by us and tailor-made packaging.


Explore the beautiful

CUSTOMER CARE

We are available by email from Monday to Friday, from 8 to 17.
What do you need? Choose the email address that’s right for you! Or write to us on our social channels on Facebook and Instagram.


Contact us

IT’S A GIFT!

If you select the “It’s a gift!” Option on the product page, your order will arrive in a dedicated package and will not be displayed on the tag
the selling price.
Choose Otra vez for yours
special gifts!

FIT AND SIZE

You want to buy one of our garments, but you have doubts about choosing your size. We have created a special section, our Size Guide, where we will advise you quickly and easily. If you still have questions, write to our customer service, also to request the tailor-made packaging.
Find out more

SHIPPING AND RETURNS

The average packaging times, from the purchase confirmation, are 5-8 working days, however they may be longer in the period of sales and promotions. We are not an e-commerce, but an artisanal and tailored reality where every detail takes the right time.
If you have doubts about shipping costs and return policies, find out everything in the appropriate section.


Read more

SOLD OUT PRODUCTS

Browsing our site you find the word SOLD OUT? You will see that on some the possibility of assortment is not given, while for others you can leave your Email and you will be invited a notification as soon as they become available.

PAYMENT OPTIONS

You can buy on our site
in many ways:
Credit Card, PayPal, PostePay, CartaSì, Bank Transfer
and Cash on delivery (with an additional cost of 5 €). ANNOUNCEMENTS! Payment by installments: take advantage of our ScalaPay service.


Find out more